Medical consultations (2023)

The medical sector is very well developed in Luxembourg. In addition to general practitioners, many medical specialists and other health-related professions are present.

Have you just moved to Luxembourg or plan to do so soon? Here is some useful information on medical consultation in Luxembourg.

Consult a doctor in Luxembourg

Consultation languages

Many Luxembourg doctors speak several languages, including English. However, if you are not comfortable in one of these languages, you can find a doctor who speaks your mother tongue or hire a translator.

The websiteDoctena.luallows a personalized search for doctorsby area of ​​specialty, location and languages ​​spoken by the doctor or health specialist.

Medical insurance

If you live in Luxembourg, you will need to have health insurance.Most residents are covered by the national health insurance scheme, which is financed by social security contributions. If you are not covered by the national health insurance scheme, you will need to take out private health insurance.Learn more about the health insurance system.

Cost of medical consultations

The cost of a medical consultation in Luxembourg varies according to the doctor and the type of consultation. If you are covered by the national health insurance scheme, you will generally only have to pay a contribution.

Consultation of health specialists

In some cases, you will need a referral from your GP to see a specialist in Luxembourg.This prescription will determine whether or not your health insurance will cover the treatment. Reimbursement for care depends on the type of treatment you need and your health insurance coverage. If you are unsure, you can ask your doctor or insurer for more information.

Medical file

If you see a doctor in Luxembourg, they will keep a record of your visit and any treatment you receive.You can request a copy of your medical records. You will have it in your possession for later consultations or for a transfer to a new doctor. The shared health record or DSP allows these personal elements to be made available to other doctors.

Appointment at the doctor's

Make a medical appointment

If you become ill and need to see a doctor, it is advisable to go to a GP first.If necessary, he will advise you to consult a specialist doctor and will issue a prescription to this effect.

To see a doctor in Luxembourg, you usually need to make an appointment in advance.You can either call the doctor's office or book an appointment online, depending on the doctor's preference. Some doctors may also offer consultations without an appointment. Nevertheless, it is better to check in advance. Indeed, since the Covid, many doctors consult only by prior appointment.

In order to easily find a doctor, a dentist or apharmacist, it is possible to consult the official register of doctors practicing in Luxembourg on theMedical College website.

To make an appointment, you can call the practitioner's office directly.Some doctors are also registered in thedirectories of online medical platforms such as

You can make an appointment directly onlineon the dates and times of availability of the proposed practitioners. Some doctors also offer video consultations. Remote consultations have developed in thecontext of the Covid-19 pandemic.

(Video) Medical consultation PART 1

Attention, in case of cancellation of your medical appointment within less than 24 hours,some practitioners still charge for the consultation. This is also the case if you do not show up for your appointment.

Doctors are also competent to get vaccinated.

Econsult: medical consultations via the internet

In the context of the Covid-19 pandemic,the National Health Fund has launched a new online medical consultation service.Reduced travel and the risk of contagion, this service is quick, easy and allows you to consult your doctor, dentist or midwife in complete safety.

Whether in audio or video consultation, you select the doctor chosen in the desired specialty on themedical internet platform

The patient then creates his account by filling in his email address, his mobile phone number and his13-digit number.He then receives a link to access the tele-consultation. A reminder is sent to the patient a quarter of an hour before the start of the consultation, which will begin once the doctor is available. Otherwise, the patient is directed to a virtual waiting room.

During the consultation, the patient can exchange documents via the chat. At the end of the consultation, the patient receives the memorandum of fees for payment of the tele-consultation. Thereconsultation can then be reimbursed via the CNS. If necessary, acertificate of incapacity will be issued for transmission to the employer.
If necessary, the patient will also receive a duplicate of the prescription of drugs and laboratory analyzes from thepharmacyorfrom the laboratorypreviously selected. The analyzes can also be carried out at home.

Medical services, consultations in the evening or on weekends

On-call doctors

Do you need a doctor overnight or on weekends?Your usual medical office is closed and you need medical advice or a medical consultation?

Doctors and dentists only consult on weekdays during working hours.There is no on-call doctor in Luxembourg.

TheLuxembourg Hospital Centeroffers a dental emergency service.

Those are themedical centers that provide a replacement servicegeneral practitioners for night care, weekends and public holidays, when medical practices are closed.

Medical homes

The medical centers offer medical permanence in the evenings and on weekends at certain times.Please note that they are not emergency services!

There are 3 medical centers in Luxembourg:

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  • On-call medical center for the center of the countrylocated in Luxembourg: 23 Val Fleuri, L-1526 Luxembourg. Patients are welcomed without prior appointment.
  • Medical care center for the north, located in Ettelbruck: 110, av. Lucien Salentiny L-9080 Ettelbruck. It is necessary to make a prior appointment viaInternetthis web addressor by phone (+352) 20 333 111.Reservations are possible from 7 p.m. in the evening on weekdays and from 7 a.m. on weekends and public holidays.
  • Medical center for the south, located in Esch/Alzette- Belval district: 3-5, avenue du Swing, L-4367 Belvaux (Esch-Belval). Patients are seen there without an appointment.

Opening hours of medical centers:

  • Monday to Friday from 8 p.m. to midnight
  • Saturdays, Sundays and public holidays from 8 a.m. to midnight.

Outside these hours, see chapterEmergency room.

In the event of a medical emergency and the closure of medical houses,you must dial 112.A doctor will collect the first information. Depending on the needs, he will make a home visit or decide on aemergency hospitalization.

Consult specialist doctors

It is relatively easy to get appointments with a specialized doctor.However, the delays are more or less long depending on the specialty sought. Luxembourg also suffers from a shortage of specialized doctors.

In Luxembourg, there is noit is not necessary to have a prescription from the general practitioner to obtain an appointment with a specialist doctor.

However, if you want ahealth insurance coverageorcomplementary healthof thehealth expenses incurred with specialized medical professions or paramedical professions, it is preferable to have a medical prescription from the general practitioner.Find out beforehand whether or not you need to obtain this prescription.

To find a healthcare professional in the field and specialty sought,ask your usual doctor who will recommend a specialist. The online platform will also make it possible to select the practitioner according to his specialty, his locality and the languages ​​spoken.

You can also refer to the medical and paramedical associations below.

Luxembourg Association of Osteopaths – ALDO

Osteopathy is based on the diagnosis and treatment by manual approach of people with functional disorders and physical suffering.The objective is torestore mobility and physical well-being to the patient.

Osteopathy is indicated for adults, children and infants.

More and more patients are turning to this profession to treat ailments and pathologies as diverse as physical pain. Some also use osteopathy for other problems such as depression for example. Osteopaths treat adults as well as children or even infants.

To date, you do not need a medical prescription to consult an osteopath. Osteopathy sessions are not reimbursed by the CNS.

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On the other hand, more and morecomplementary insurance covers the reimbursement of care. The rates charged by osteopaths are free. Find out beforehand.

It is now necessary to justify a master's level training to be an osteopath in Luxembourg.

Luxembourg Association of Physiotherapists – ALK

As a patient, you are free to choose your practitioner, whether for therapeutic or wellness-related care.

Physiotherapists intervene fornumerous pathologies, whether of muscular, respiratory or articular origin, …

For physiotherapy care to be covered by your health insurance, the sessions must have been prescribed in advance by prescription by a general practitioner.prescription must be validated by the CNS.The reimbursement rate is 70% as a general rule, except in certain cases where it is 100%.

To practice in Luxembourg as a freelancer or as an employee, a physiotherapist must have a state diploma attesting to his ability to be a massage therapist.

Luxembourg Association of Speech Therapists (speech therapists) – ALO

Speech therapists are responsible for diagnosing and treating difficulties with written and oral language and expressing themselves in children or adults.

The most frequently presented disorders are lisping, stuttering, speech delays or any other difficulty related to writing or speaking.

There is a speech therapy center in Strassen, under the supervision of the Ministry of National Education, Children and Youth. It takes care of children with speech and expression disorders in order to follow aLuxembourg basic education.Children taken into care are reintegrated into the normal school system when the troubles have subsided.

To practice in Luxembourg, speech therapistsmust have the skills required to practice.Recognition of the original diploma is requested by the Ministry of Higher Education and Research. In addition, the practitioner must have the language skills to practice in Luxembourg withknowledge of the 3 official languages,and be a national of a European country or be inrule with immigration.

Psychological consultations

From now on, consultations with a psychologist or psychotherapist are reimbursed by theCNS.Ask yourComplementary Health. Some cover part of the costs upon presentation of a medical prescription.

Mental Health Center

The Mental Health Center offers, within the framework of the Luxembourg Mental Hygiene League (D’Ligue), psychological and psychiatric consultations by appointment.
Cefree service is offered to adultssuffering from psycho-social disorders, depression, personality disorders, anxiety attacks... following a trauma or not. The objective is to keep patients in their usual environment and not to take them away from their environment by placing them in psychiatric centres. However, therapeutic accommodation can be made available.

You can also visit the

Luxembourg Society of Psychology asbl

More than 300 psychologists and psychotherapists are present in Luxembourg. The Luxembourg Psychological Society has been a member of the European Federation of Psychological Associations (EFPA) since 2001.

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The Psy-Jeunes service offered by theLuxembourg Red Crossoffers psychological and psycho-therapeutic follow-up to young people between 12 and 21 years old.

Young people and their families will find support here in the form of consultations with psychologists and psychotherapists.Emotional, affective disorders, anxieties, suicidal thoughts, family problems, sexual abuse, behavioral disorders or eating disorders, ... each of these symptoms or facts should not remain unanswered.

By creating the Psy-Jeunes service, the Red Cross accompanies suffering young people and offers them psychological and psychotherapeutic follow-up. The help is practical and caring and aims to improve mental health and long-term well-being.

Requests must be made either by calling 2755 or bycontacting ONE – Office National de l’Enfance.

Since 2015, the profession of psychotherapist has been regulated in Luxembourg. It is now necessary to hold a master's degree issued by theUniversity of Luxembourg. In addition, the practitioner should understand the3 official languages ​​of the country, and fully master either German or French.See diploma recognitions.

Audio-phonology service

The audio phonological service depends on the Luxembourg Ministry of Health. This service aims to prevent, detect and treat hearing and language disorders, whether for children or adults.

It is essential to be able to detect hearing problems in young children as early as possible. They can thus be better treated.
So be attentive if your child shows signs of pain in the ears or if he does not react to noises, including when he sleeps in a quiet environment. Likewise, the sounds produced by your child must evolve according to his age. Stay tuned and if in doubt, consult!

In Luxembourg, the prevention of hearing and language disorders is a major issue. It is estimated that around 60,000 people suffer from hearing problems in Luxembourg. For half of them, this disorder would be truly incapacitating.

All consultations with the audio-phonological service are free.Audio screening is carried out from an early age with newborns. Children are also screened inclasses of Luxembourg basic schoolsin cycle 1.2 (5 years) for hearing disorders and from the age of 2.5 years for any language disorders.
Subsequently, support is provided to children and adults with speech, language and hearing disorders. Adults are also taken care of for all hearing disorders, including tinnitus problems.

Service d’orthoptie

The orthoptic service, located in Luxembourg Hamm and Esch-sur-Alzette, is a state service responsible for visual screening of children aged 10 months to 4 years (up tocycle 1.2 of the Luxembourg school). People with vision problems are also cared for here.

The acts carried out by the orthoptic service are free and optional.

Orthoptic consultations do not replace consultations with an ophthalmologist. In the event of a positive screening for a vision disorder, the orthoptist will advise you to consult an ophthalmologist.

Vision problems in a senior.In the event of narrowing of the field of vision, the orthoptic service can carry out a low vision assessment on the basis of a prescription drawn up by an ophthalmologist. A visual aid may be recommended to the long-term care insurance on the basis of a medical report.


What is a medical consultation? ›

Consultation is the act of seeking assistance from another physician(s) or health care professional(s) for diagnostic studies, therapeutic interventions, or other services that may benefit the patient.

What are the different types of medical consultations? ›

Consultations can be broken down into three different types: advice on diagnosis, advice on management, or arrangements for a specific procedure or test.

What happens during a medical consultation? ›

The medical consultation is the time in which the patient is next to the professional in a certain space (the office or the home of the person suffering from the health problem), while the doctor gives his opinion and recommends the steps to follow.

What is a good medical consultation? ›

The patient should be as prepared as possible. The clinician should be as prepared as possible. The clinician should know the person before making the person into a patient. The consultation should feel unhurried for the patient and clinician. The clinician should be able to give undivided attention to the patient.

What are the three types of consultation? ›

There are three consultation models:
  • Collaborative-dependent.
  • Collaborative-interdependent.
  • Triadic-dependent.
Nov 13, 2021

What are examples of consultation? ›

A consultation is a conference or meeting at which opinions are exchanged or advice is prescribed. If one doctor says your severe blueberry allergy is cured, you might want a consultation with another doctor before indulging in the forbidden fruit.

What are the 4 main forms of the consultation process? ›

Various Awards outline stages of consultation
Stage 1Formulation of ideas or proposals
Stage 2Consultation on a proposal or implementation of government direction/s
Stage 3Considering responses and providing feedback
Stage 4Making a final decision and implementing it

What are the 4 stages of consultation? ›

Stages of Consultation. There are six main steps in the consultation process. These are establishing a relationship with the client, assessing the problem, setting goals, implementing solutions, evaluating the effectiveness of the treatment solutions, and terminating the relationship once the goal has been met.

How do you give a medical consultation? ›

Framework of an Effective Consultation
  1. Confirm the name, medical record number, and location of the patient.
  2. State your suspected or confirmed diagnosis.
  3. Provide a brief synopsis of the patient's history, pertinent to the question you are asking.
  4. List any pertinent physical exam and laboratory findings.

What is the difference between a consultation and a check up? ›

Simplistically, if there are symptoms which need to be diagnosed, that visit to a specialist is a consultation and both the visit and subsequent treatment are covered. However, if it is a routine visit to the specialist to make sure no changes have occurred, that's a check-up which is not covered.

What is involved in a consultation process? ›

Consultation means asking for and considering employees' views when making decisions. Cooperation means working together harmoniously to find solutions. Consultation is important during major workplace change.

Why do we need consultation? ›

Consultation is the process by which management must discuss the development of systems, policies, practices and issues of mutual concern with workers or their representatives. It involves seeking acceptable solutions to problems through a genuine exchange of views and information.

What is a consultation meeting with a doctor? ›

A consultation is a meeting where several doctors discuss a patient and his or her condition and treatment.

What are the 5 stages of consultation? ›

Contact, Discussion, Negotiation, Implementation and Evaluation, these are the active stages of the consulting process as I experience it.

What are the 5 C's of consultation? ›

Intervention. The intervention provided training in consultation based on the 5Cs model, an educational tool designed to standardize and formalize the process of communication: Contact, Communicate, Core Question, Collaborate, and Close the Loop (i.e., review and repeat key information).

What are the 3 steps to take during consultation? ›

This article provides details of the three steps that should be included in the initial consultation: establish a rapport, analyze the situation, and develop the solution.

What does it mean to go in for a consultation? ›

Britannica Dictionary definition of CONSULTATION. 1. [count] : a meeting in which someone (such as a doctor or lawyer) talks to a person about a problem, question, etc. Many accountants offer a free consultation before charging for their work. telephone consultations.

When should consultation occur? ›

Consultation is required when identifying hazards, assessing risks and deciding on measures to eliminate or minimise those risks. In deciding how to eliminate or minimise risks, you must consult with your workers who will be affected by this decision, either directly or through their health and safety representative.

What does full consultation mean? ›

the process of discussing something with someone in order to get their advice or opinion about it: He made the decision in consultation with his parents and teachers. Fewer examples.

What are the 3 key components used to determine a consultation visit? ›

From an E/M perspective, CPT outlines that all three key components-history, examination, and medical decision making-must be documented for a consultation unless it is determined that time is the controlling factor for the E/M level assignment.

What is the first step in a consultation process? ›

These six steps are necessary for a successful consultation: To find the problem, identify the proper person, give them the relevant information, withhold your opinion unless asked, listen to what they have to say, and then implement the advice given.

What are the levels of consultation? ›

There are distinct levels of consultation:
  • Inform;
  • Gather information;
  • Discuss or involve;
  • Engage; and.
  • Partner.

What are the two types of consultation? ›

Although the definition of consultation has evolved since it was originally set forth in 2000 by Cohen and Kaufmann, there has been consistency over time regarding the two general types of consultation: child or family-centered consultation and programmatic consultation (Cohen & Kaufmann, 2005; Duran et al., 2009; ...

What can go wrong in a consultation? ›

Consultations may go wrong for a number of reasons: Assumptions - patients and doctors have different attitudes, beliefs, prejudices and expectations. Detachment - a degree of detachment is necessary for making the diagnosis and managing the patient.

What is the difference between a medical consult and a referral? ›

A consultation is a rendering of advice or professional opinion, followed by a report of findings to the referring physician. A referral on the other hand is simply a request to assume care of a patient.

What is the purpose of the consultation? ›

Consultation is the process by which management must discuss the development of systems, policies, practices and issues of mutual concern with workers or their representatives. It involves seeking acceptable solutions to problems through a genuine exchange of views and information.

Is a consultation the same as a new patient visit? ›

If the requesting physician asks your opinion as he/she doesn't know what course of treatment or a definitive diagnosis, then this could be a consultation. However, if it is clear what the diagnosis is and the MD wants you to handle it and doesn't want to be made aware of the goings on, then it would be a new patient.

Why is a consultant called into a medical case? ›

In order to evaluate whether the treatment provided by a physician was appropriate, another physician must be consulted. The medical consultant provides an informed, objective opinion about whether the treatment provided met the “standard of practice” or whether further investigation is warranted.

Is a referral a consultation? ›

" A consultation is a request by a qualified provider for the advice or opinion of a physician regarding the evaluation and/or management of a specific problem. A referral is the transfer of care from one physician to a second physician when the second takes over responsibility for treatment of the patient."

What are the 2 major goals of consultation? ›

The two fundamental goals of consultation are to enhance services to clients and to increase consultees' capacities to deal with similar situations in the future (Gutkin & Curtis, 1999; Zins, Kratochwill, & Elliott, 1993).


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